Privacy Policy U9 Login — Your Personal Data Protection

U9 login ("we", "Platform", or "u9 login") is an online entertainment platform operating under the domain u9login.onl. We place the utmost importance on the privacy of every member and visitor to our platform. This Privacy Policy is designed to provide complete transparency on how we handle your personal information.

This document describes the types of information we collect, the purposes for collection, the parties who may receive that information, the security measures we take to protect your data, and the rights you hold as the owner of that personal data.

This Privacy Policy applies to all users of the u9 login platform, including visitors browsing our website without registering an account, registered members actively using our services, and any individual who interacts with us through customer support channels.

We collect various types of information depending on how you interact with the u9 login platform. The following are the main categories of information we collect:

A. Information You Provide Directly

• Registration information: Full name, date of birth, gender, national ID or passport number, email address, mobile number, and username.
• Address information: Your residential address, city, postcode, and state of residence in Malaysia.
• Financial information: Bank account number, account holder name, and digital wallet details you register for deposit and withdrawal purposes.
• Identity verification documents (KYC): Copies of identity cards, passports, bank statements, utility bills, or other official documents requested for account verification purposes.
• Communications: Any messages, complaints, or inquiries you send to our support team via live chat, email, or other communication channels.

B. Information Collected Automatically

• Usage data: Game history, betting records, session duration, games played, and platform usage patterns.
• Device data: Device type, operating system, phone model, screen resolution, and unique device identifier.
• Network data: IP address, internet service provider (ISP) name, and geographic location derived from your IP address.
• Browser data: Browser type and version, preferred language, time zone, and other related browser settings.
• Cookie data: Information collected through cookies and similar tracking technologies as you browse our platform.

The personal information we collect is used solely for legitimate, stated purposes. We will not use your data for any purpose beyond the limits set out below without obtaining your prior consent:

• Account Management: Creating, verifying, managing, and maintaining your member account, and securely processing every login.
• Transaction processing: Processing deposits, withdrawals, bonuses, and all other financial transactions related to your account promptly and accurately.
• Identity Verification (KYC): Verifying your identity to meet anti-money laundering (AML) legal requirements and comply with applicable regulatory obligations.
• Platform security: Detecting, investigating, and preventing fraud, hacking, system abuse, multiple account usage, and any activity that violates our Terms and Conditions.
• Customer support: Providing effective support, resolving queries, complaints, and technical issues you encounter while using the platform.
• Service communications: Sending important notices related to your account, security updates, policy changes, and transaction information.
• Product improvement: Analysing platform usage patterns on an aggregate basis to improve overall design, performance, and user experience.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate self-control tools to members who need them.
• Marketing (with consent): Sending promotional information, special offers, and platform updates only where you have consented to receive such communications.

U9 login takes a highly cautious approach to sharing members' personal information. We do not sell, rent, exchange, or disclose your personal data to third parties for their own marketing purposes under any circumstances.

Your information may only be shared in the following limited circumstances:

• Third-party service providers: Companies we engage to help operate the platform, such as payment processors, game software providers, KYC verification services, and hosting providers. All such parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes.
• Legal requirements: When required by law, court order, directive from a regulatory body, or a law enforcement agency with valid jurisdiction over our operations.
• Crime prevention: To relevant authorities where we have reasonable grounds to believe that fraud, money laundering, or other financial crimes involving your account have occurred.
• Protection of vital interests: In exceptional cases where sharing information is necessary to protect your safety or the safety of others.
• Business transfers: If u9 login is involved in any merger, acquisition, or asset sale, user data may be transferred to the receiving party. You will be notified in advance should this occur.

We implement multiple layers of technical and organisational protection to ensure your personal data remains secure at all times. Our security systems are designed to prevent unauthorised access, data loss, inadvertent disclosure, or modification of your information.

• Data encryption in transit: All communications between your browser or app and the u9 login servers are secured by TLS/SSL 256-bit protocol. This ensures no other party can intercept or read your data during transmission.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 encryption standards.
• Internal access controls: Access to members' personal data among our staff is strictly limited on a "need-to-know" basis. All access is logged and monitored.
• Two-Factor Authentication (2FA): We support and encourage all member accounts to enable 2FA for an additional layer of security during login.
• Periodic security audits: Our systems undergo regular penetration testing and security audits by independent cybersecurity experts to identify and patch any vulnerabilities.
• 24/7 Monitoring: Our technical security team continuously monitors systems to detect any suspicious activity or intrusion attempts in real time.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of any data security breach affecting your personal information, we will notify you in a timely manner in accordance with applicable legal requirements.

The u9 login platform uses cookies and similar tracking technologies to enhance your browsing experience, ensure smooth platform functionality, and collect analytics data that helps us improve our services.

• Essential cookies: These cookies are required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring session security. The platform cannot function properly without these cookies.
• Performance cookies: Used to gather information on how visitors use our platform, such as the most frequently visited pages and time spent in each section. This data is used for UX improvements.
• Functional cookies: Enabling the platform to remember your preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics cookies: We use analytics tools to understand traffic patterns and platform usage on an aggregate basis. This data is not linked to any individual's personal identity.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some platform features. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and u9 login's internal policies, you have the following rights regarding your personal data:

U9 login retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Our retention policy is as follows:

• Active account data: Retained for the duration your account remains active and in use on the u9 login platform.
• Post-account closure data: Financial transaction records and KYC documents are retained for a minimum of 7 years after account closure to comply with Malaysia's financial and taxation legal requirements.
• Communication logs: Customer support session records and complaint-related communications are retained for 3 years for reference and service improvement purposes.
• Technical log data: System access logs and security logs are retained for 12 months for security forensics and technical troubleshooting purposes.
• Marketing data: If you withdraw your marketing consent, your information will be removed from our mailing list within 7 business days.

Once the retention period has expired and there is no longer a valid legal or business reason to continue storing it, your data will be securely deleted using industry-standard erasure methods, or anonymised so that it can no longer be personally linked to you.

The u9 login platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

All new registrants are required to confirm that they are 18 years of age or older during the registration process. Our identity verification (KYC) process also helps ensure compliance with this minimum age requirement.

U9 login reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or relevant technological developments. All amendments take effect as soon as the latest version is published on this page.

When significant changes are made to this Privacy Policy, we will notify you through one or more of the following methods:

• A clear notice on the home page or main section of the u9 login platform.
• Notification via email to the address registered on your account.
• In-platform notification upon your next login.

We encourage you to review this page periodically to stay informed of how we handle your personal data. Continued use of the u9 login platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat icon. Typical response time is under 5 minutes.
• Email: [email protected] — response within 24 hours for general inquiries, and within 3 business days for personal data-related requests.
• Supported languages: Malay, English, and Mandarin.

For requests relating to your personal data rights such as access, correction, or deletion, please clearly state the type of request and provide sufficient identity verification information so we can process your request securely and accurately.